Pick your payment method and what you are seeing, and get the specific check to run and who actually fixes it.
Do not deposit again until you know where the first one is. Two deposits land as two deposits, and getting one back takes longer than waiting for the first to clear.
Do not start a chargeback as a first move. A chargeback against a gambling operator will usually close your account and can forfeit the balance. Use the operator's complaints procedure first.
The date and time of the payment. The exact amount and currency. The payment method. The transaction or reference number from your bank or provider. A screenshot showing the money leaving your account. Your account ID at the casino.
Send it once, in writing, with all of it. Most delays come from the operator asking for one missing item at a time.
| Method | Usual time to credit | Past this, act |
|---|---|---|
| Visa or Mastercard | Instant | One hour |
| Apple Pay | Instant | One hour |
| Google Pay | Instant | One hour |
| PayPal | Instant | One hour |
| Bank transfer | One to three working days | Three working days |
| Open banking | Near instant | One hour |
| PayID | Under a minute through Osko | One hour |
| PoLi, New Zealand | Near instant | One hour |
Every method has its own full guide in the Payments section.