Check the bank approval screen and completed outgoing payment. What to send the casino when an open banking deposit is sent but not credited.
An open banking deposit moves money directly from your bank account without a card in the middle. Start with the consent step when nothing happens. This is the screen where your bank asks you to approve the payment.
If you close it, let it time out or leave it unfinished, check your bank before doing anything else. Without a completed approval, no payment is sent. A bank transfer still needs to reach the operator before it can credit your account.
For other methods, see casino deposit pending or missing, by payment method.
Look for a completed payment in your banking app, not a card authorisation. There is no card issuer to call or card authorisation to reverse. Check whether your bank made the payment.
For the underlying payment model, read Open Banking payments for gambling. For the wider payout process, see instant payouts and open banking.
Send the time, amount and payment reference from your bank app. Ask whether the operator's open banking provider received it. Include the completed-payment record and hide unrelated transactions.
Use an hour as your follow-up point when the service promises a near instant payment. If your bank shows it completed and the casino has not credited it, put a formal complaint in writing. If the bank shows a hold, contact your bank first. Follow the complaints route for the operator's licence if the complaint is unresolved.
No external source is cited for this article. Use these checks and timings as general troubleshooting guidance, not a verified processing guarantee. Check your bank and the operator's published payment terms.
| Symptom | Likely cause | Who fixes it | Next step |
|---|---|---|---|
| Nothing in the bank app | Consent step not completed | You | Retry and complete the bank approval |
| Payment shown as held | Your bank's own checks | Your bank | Contact the bank |
| Bank shows sent, casino shows nothing | Operator side hold | The operator | Formal complaint in writing |
| Payment returned | Name mismatch | The operator | Expect a verification request |
General troubleshooting guidance. Approval flows, payment speeds and recovery options depend on your bank and payment provider.
It does not share card details with the operator. You approve each payment in your own bank. It also has no card chargeback route. Check the bank-transfer dispute options with your bank instead of assuming the same protections apply.
Start by checking whether you closed the bank approval screen before it finished. Then check your bank app for a completed payment before retrying.
Treat an approved payment like a bank transfer, not a cancellable card authorisation. Do not rely on cancelling it after approval. Contact your bank immediately if you made a mistake.
General troubleshooting guidance. Approval flows, payment speeds and recovery options depend on your bank and payment provider. Last reviewed October 8, 2026.