PoLi closed in Australia in 2023 and still runs in New Zealand. The first question is not what went wrong. It is which country you are in.
If you are in Australia, PoLi no longer exists. Australia Post closed the Australian service on 30 September 2023. That is the answer to most searches on this, and no amount of troubleshooting will bring the payment back.
If you are in New Zealand, PoLi is still running. It was acquired by Merco Ltd, and POLi's own New Zealand site said at the time that the service would continue uninterrupted for New Zealand merchants and customers.
So the first question is not what went wrong. It is which country you are in. For other methods, see casino deposit pending or missing, by payment method.
A casino still listing PoLi as a deposit method is listing something that has not operated in your country since 2023. That is worth noticing on its own. It usually means the cashier page has not been maintained, and it is reasonable to ask what else has not been.
If money has left your account through something labelled PoLi in Australia, it went through a different rail under an old name, and the operator needs to tell you which.
The date and time, the amount, your bank, and a screenshot of the line on your bank statement. Ask them to confirm whether the payment reached them and, if it did, what is holding the credit.
PoLi payments are near instant. If your bank shows the money gone and the operator has not credited it within a few hours, put a formal complaint in writing. If the operator stops replying, use the complaints route for the licence it holds.
| Symptom | Likely cause | Who fixes it | Next step |
|---|---|---|---|
| Australian player, PoLi option shown | Service closed in 2023 | The operator | Ask which rail actually processed it |
| Bank window closed early | Payment half made | Your bank | Check the statement before retrying |
| Bank not on the supported list | Payment never started | Nobody | Use another method |
| Bank shows paid, casino shows nothing | Operator side hold | The operator | Formal complaint in writing |
Usually an unmaintained cashier page. The service closed on 30 September 2023.
It works by asking you to log into your bank through its window, which is why some banks have historically been uncomfortable with it. Check your own bank's position before using it.
There is no Australian PoLi to refund it. Ask the operator which payment processor actually took the money, then follow that processor's dispute route.
Verified against 1 primary source. Last reviewed October 8, 2026.