PayPal is the wallet most affected by the British credit card ban. A PayPal deposit that fails at a British operator is usually doing exactly what it should.
PayPal is the wallet most affected by the British credit card ban, because it is the wallet most people have funded with a credit card without thinking about it.
The Gambling Commission banned credit card gambling on 14 April 2020. Its guidance names PayPal directly, saying a business accepting payment from a wallet such as PayPal or Skrill should make sure the money was not loaded from a credit card.
So a PayPal deposit that fails at a British operator is usually doing exactly what it should. For other methods, see casino deposit pending or missing, by payment method.
PayPal applies its own rules to gambling merchants, and those rules vary by country. A deposit can be refused by PayPal before it reaches the operator, which looks identical from your side.
The PayPal transaction ID, the time, the amount, and a screenshot of the PayPal activity entry. The transaction ID is the thing that lets them trace it, and support will ask for it first.
If PayPal shows the money sent and the operator has not credited within an hour, put a formal complaint in writing. Name mismatch cases take longer because they usually require verification documents.
| Symptom | Likely cause | Who fixes it | Next step |
|---|---|---|---|
| Refused at PayPal | Credit card funding in Britain | Nobody | Change the funding source |
| Refused at PayPal | PayPal's own merchant rules | PayPal | Contact PayPal, not the casino |
| Sent but not credited | Operator side hold | The operator | Send the transaction ID |
| Sent then returned | Name mismatch | The operator | Expect a verification request |
PayPal's gambling rules vary by country and by merchant. The operator's licence also determines what it is allowed to accept.
Not for gambling with a British licensed operator. Change the funding source to a bank account or debit card.
Not as a first step. A dispute against a gambling operator will usually close your casino account. Use the operator's complaints route first.
Verified against 1 primary source. Last reviewed October 8, 2026.